- Intuit quickbooks online support chat update#
- Intuit quickbooks online support chat upgrade#
- Intuit quickbooks online support chat pro#
Intuit quickbooks online support chat update#
I don't think I have it in me to try again today after yesterday's extreme experience but I will update here to let you all know if that phone number is any better. It's like asking someone with PTSD to get back on the horse and try again. So a step in the right direction but yet another phone call to make. I'd also love if you could come back here with the results of your call to ensure you received the help you needed." "While I'm unable to make an outgoing call, I'd like to give you the proper number for the Desktop Support Team.
When I thanked them for helping but explained that it was partial and again asked for a call and a screen share, I got back a thank you for logging in and trying but. They didn't do what I asked and insisted on texting questions at me which interrupted me again and again throughout the evening but someone was at least attempting to help and they did make partial progress.
I asked for a phone call and a screen share by someone who could open a ticket. I actually did DM them on twitter yesterday and did get some help. If not, hopefully good competition will come along soon and we can all jump ship! Maybe they will come to their senses and get back to the way things were or sell off the desktop product to someone who will run it properly. Complain as much as you can until they finally listen! Vote with your wallet.
Intuit quickbooks online support chat upgrade#
So stay on desktop, don’t upgrade to 2022. They only care about people paying for Quickbooks Online which is a horrible product and you can’t get your data back out when you want to leave. Script and have no idea what they are doing if and when I can get them on the phone. A bunch of foreign people or people that work from home that are reading from a. It was a fantastic system and it helped get Intuit to where it is today.
Intuit quickbooks online support chat pro#
Pro Advisors used to have dedicated phone support with a US based team and we then could help our customers with such a thing. I’m a certified pro advisor with them and pay them for that privilege. Bottom line I need to speak with a real human being regarding user access issues and I am technical and can walk someone through a screen share and the problem quickly and easily. Please feel free to PM advice that you don't want published publicly. The customer support management chain should all be docked pay for the kind of pain they allow their reps and bad phone systems to inflict in the name of customer service. There has to be some way to get a hold of anyone in Level 2 support or higher and I am desperate for advice. Today I spent 3 hours on the phone to get no where. I tried to send a very extensive email with screen shots in reply to a ticket only to get emails that there are no open tickets and so I need to go to some link to open one. When I beg them to make sure to call me back if I get disconnected they don't. In fits and spurts I will find times when I think I can waste an hour and I start the process of calling over and over again but this is not something that level 1 can fix and to get to level 2 I get into loops where I am kept on hold for OVER AN HOUR only to get disconnected. I started trying to contact Intuit in November of 2021 about my problems and its now February. I have a very messed up account on which I can't ignore anymore because of the stupid requirement that you login to intuit just to use QB desktop software.
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